FAQ's

My Account

You can register yourself by clicking on this Registration Link. Once subscribed, you can enjoy regular updates about latest collection, special offers and discounts from Maralyazarloo.com.

There are no charges for registration on Maralyazarloo.com
No, registration will not expire.

Click on Forgot Password option available in Sign in/Register page. A link to set new password will be mailed to your registered Email ID.

Yes, it can be done in “My Account” section.



Support

Yes, please refer to our serviceable pin codes in the shipping and returns section.

Please contact us at info@maralyazarloo.com, use our chat service which is available on website
Find us on Facebook.com/maralyazarloo
Follow on Twitter.com/maralyazarloo



Merchandise

Maralyazarloo.com sells fashion products for women. We also sell products for men and kids by orders (contact us at info@maralyazarloo.com). We do sell limited collection of shoes and bags from renowned brands and maralyazarloo.com private label.

We have provided Size Charts for each category. Please refer to our “Size chart” section. You can convert your measurements into US, UK or European sizes.



Payment

We accept both credit and debit cards. The amount due on purchase is charged on the card once you confirm to make the payment.

We are committed to protecting your personal information. We follow the best technical and management practices in the industry to protect the confidentiality, security and integrity of data stored on our system. The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology for secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

No. All taxes are a part of the prices you see on the site. What you see is what you pay.

In case it’s an order from the US, product prices displayed are inclusive of all taxes and duties. If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are not inclusive of all taxes and duties and you are liable for all duties, customs and local sales taxes levied by the country you are in.



Cancellations/Returns/Refund

No, there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.

If your order has been dispatched you cannot cancel it.

You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details. P.S. If your order has been dispatched you cannot change it

Please refer to our “Returns Policy” section

Most of our products are handmade and needs special care, we don’t give any warranty/ guaranty.



Shipping

If you notice that your parcel is damaged or tampered, you should refuse to accept it and return it to the courier personnel with all of the original packaging material. You need to get in touch with the customer support and intimate the action immediately.

Each order is shipped only to a single address. If you wish to ship products to different addresses, you shall need to place multiple orders.

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

Depending upon the location, it takes 7-8 Days for the delivery of a product within India.

If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery. Please refer to our “Returns Policy” section for more details.



Others

Products on Maralyazarloo.com are designer, mostly hand crafted and specially chosen for you. Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be minor variations in the colour of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.
P.S. You will find approx. 20% difference.

If an item appears as ‘SOLD OUT’ you can opt to WISHLIST item. You may also send us a request at info@Maralyazarloo.com

No, we do not have Cash on Delivery option.

Your information is used so we can process your orders quickly and so we can give the best service. We will do everything we can to protect your privacy and keep your information safe according to the Data Protection Act.

Our address is at the top of the page. And you can phone or text us – find these on the Contact Us page